Boultbee LDN Capital operates a Complaints Handling Procedure (CHP) and has appointed Mr Simon Hosking to deal with your complaint. If you have a question, or if you would like to make a complaint, please don’t hesitate to contact him.The relevant contact details are:
Mr Simon HoskingBoultbee LDN Capital Ltd117 George StreetLondonW1H 7HF
Telephone: +44 (0)203 674 0991Email: simon@boultbeeLDN.co.uk
If you have initially made your complaint verbally, whether face-to-face or over the phone, please also make it in writing, addressed to Simon Hosking as above. This is to ensure that we fully understand exactly what your complaint is and have a written record of it. The first stage of our complaints handling procedure will involve full consideration of your complaint by Simon Hosking, Managing Director, on behalf of the firm. We will try to resolve the complaint to your satisfaction. If you are happy with the outcome of Simon Hosking’s investigation into your complaint, the matter will conclude.
We will consider your complaint as quickly as possible. We will provide you with a full response or, if that is not possible, an update on what is happening with your complaint, within 28 days. However, if we cannot agree on how to resolve the complaint then you will have the opportunity to take your complaint to the Ombudsman.
Ombudsman Services: Property PO Box 1021 Warrington WA4 9FE Tel: +44 (0) 845 050 8181 Fax: +44 (0) 845 051 1213 Telephone: +44 (0) 1925 530 270 Fax: +44 (0) 1925 530 271 Email: firstname.lastname@example.org URL: www.os-property.org